Normand Ciarlo Email Address

Divisional Vice President

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Things I live by: Challenge the process Inspire share visison Enable to ACT Model the way Encourage the heart Fully bilingual, with a career ranging from the service industry to senior executives positions in retail management and digital marketing, my experience in these sectors is unparalleled. From a leading company entertaining cruise ship guests to having national retail responsibility in both the field operations and merchandising areas to presently chief of staff, my strong leadership and people skills have allowed me to consistently deliver success for some of the highest profile brands. Joining the Gap as DM and then RM, I consistently hit operational targets, while creating new standards for employee retention and customer service, achieving the highest levels of internal promotion and achieving one of the highest profit contributions in Canada. On to Loblaws as Zone Director for Apparel (Joe Fresh), Qc, I helped to successfully launch Joe Fresh in Quebec and soon became Zone Director, General Merchandising where I was responsible for all non-food merchandising programs. I then joined Apple as RM for Canada – Apple Sales Consultants program, launching the program in Canada and working with Apple’s retail partners across the country to open more than 70 Apple Shops. Then moving to American Eagle Outfitters as the Country Regional Director. I joined the Holt Renfrew part of the Selfridges Group in 2012 in Montreal as a Divisional Vice President. In charge of both luxury locations for the Montreal (Holt Renfrew and Ogilvy), I actively completed and lead the fusion of both locations, making Montreal the luxury destination in Canada with a 257K sq.ft store including all major luxury brands. Specialties: - Great Leadership skills - Dynamic Sales & Customer Services - Coaching and Mentoring - Visual Merchandising - Customer Service - Change Management - Vendors Relationship - Franchise Operation - Trainer & Management/Facilitator - Drives results - Brand Management - Excellent Communicator - Human Resources & Recruitment - Turnarounds / Strategic Thinking - Loss& Prevention - Market expert (Canada) - Change Agent - Crisis management - Diversity & Inclusion & Belonging