Director, National Operations
HealthTrust (HealthTrust Purchasing Group, L.P.) is committed to strengthening provider performance and clinical excellence through an aligned membership model and the delivery of total spend management advisory solutions that leverage our operator experience, scale and innovation.
Senior Operations leader with significant experience in customer support, client services, project management, strategic planning and process improvement. Proven people leadership skills, strong analytical thinking ability, and broad operational management competencies. Special interest in planning and implementing new processes, systems, and programs into business operations for technology-enabled businesses.Specialties: Business Process Improvement, Lean Six Sigma, Operations Management and Assessment, Online Customer Care, Digital Media Operations, CRM Implementation and Administration, Project Management, Account Management, Technical Support, Contact Center implementation and management, Revenue growth, Customer Satisfaction, Account Retention.
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