David Tracy Email Address

Manager Information Technology Service Delivery and Service Desk @ Great Dane Manager Information Technology and Manufacturing Support @ Great Dane

Great Dane Trailers Inc is a transportation company which provides dry vans, refrigerated and platform trailers, flatbeds, reefers, and truck bodies.

For the past 16 years while working at Great Dane Trailers I have been providing IT & MFG support. My team and I are currently responsible for all end user support at Great Dane. This includes our parts distribution facility as well as 22 branches and 2 corporate offices located throughout the United States. We also assist our 11 manufacturing facilities by providing installation & troubleshooting support for our manufacturing & production equipment. My primary accomplishments for the past twenty-seven years have been effectively managing technicians and providing direct support to them, vendors, customers and end-users for hardware and software related problems. Not only am I am very experienced technician but I also have a unique ability to interface with end users and work with other employees to troubleshoot and resolve issues quickly and efficiently on a diverse number of hardware and software platforms. •Maintained a regional office un-supervised for 17 years •Managed field support & local technicians •Very proficient in troubleshooting and providing instructions for resolving computer related issues on-site as well as remotely •Very proficient customer service and customer relations skills •Installed and maintained several small business networks •Very familiar with Microsoft Windows as well as many other software applications. Specialties: Manufacturing Machinery, Zebra bar code scanners & label printers, manufacturing PLC's, computer hardware, servers, service desk support, ITIL, Dell, Citrix, laser printers, Microsoft Office 365, Microsoft Windows, networking, wireless, peripherals, phone systems.