Chief Operating Officer at Centro Benefits Research, LLC
A mutual insurer founded in 1860, The Guardian Life Insurance Company of America (Guardian) and its subsidiaries are committed to protecting individuals, business owners and their employees with life, disability income and dental insurance products, and offer funding vehicles for 401(k) plans, annuities and other financial products. Guardian operates one of the largest dental networks in the United States, and protects more than eight million employees and their families at over 115,000 companies. The company has approximately 5,000 employees in the United States and a network of over 3,000 financial representatives in more than 80 agencies nationwide.
For the past 15 years I led initiatives and teams with a mission of driving digital engagement, Customer Experience improvements and operational efficiencies in the Group Insurance. As a Head of Group Insurance Digital Solution Strategy and Delivery, I shaped the overall direction, strategic planning and project delivery for both Guardian’s proprietary digital service platform GuardianAnytime.com and all external strategic operational partnerships. I stood up and led one of the first in the Group Insurance external API Program to extract operational and customer value from connected software and digital eco-systems. I bring together deep knowledge of insurance domain, modern software development methodologies, large program leadership, insurance operations, and high impact marketing.
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