Logo of Gap

Terri Voden Email Address

abcdefghij@gap.com

Job Title

Senior Director of Customer Service

Company
Gap

Gap is a retail company of apparels which is headquartered in San Francisco, California.

Bio

Results-oriented professional with over 20 years experience in contact center customer service and operations management, process development, and call center technology design and implementation. Strategic thinker with strong operational focus, sound technical skills, analytical ability, and good judgment. Dynamic leader, resourceful and competent in developing staff and managing and motivating others. Adept at developing relationships and partnerships between workgroups across locations. Strong planning, forecasting, problem solving and analytical skills. Ability to successfully develop and manage multi-million dollar budgets with consistent adherence. Specialties: •Global Customer Care (U.S., Canada, UK, EU, Japan) •Multi-Site Call Center Operations - Budgeting, Forecasting, Staffing, Analytics •3rd Party Support & Vendor Management •Leadership and Employee Development •eCommerce Sales and Customer Service •Retail Store Customer Relations •Call Center Technology – Strategy, Product Management and Implementation •Strategic Planning •Business Process Improvement •Technical Help Desk Management •Call Center Quality Assurance & Training

Other people working at Gap:

Jennifer GoSenior Director Global ES Transformation Program
Sasha RadovichConsultant
Bonnie AbramsMarketing Manager
Paul JohnsonSales Manager
David HarrisHead of People and Culture, Gap Japan KK
Jill Lebsock**********@gap.com
Brent HyderPresident and Chief People Officer, Salesforce
Johnathon BakerManaging Director, Head of Strategic Sourcing and Procurement
Michelle YamSenior Director, Lifecycle Marketing and Analytics
Dennis LuceySenior Director Finance Global Franchise
Patricia McgloinDistrict Manager
Tiffany FongDirector of Growth Marketing
Eddy WongDirector of Information Security, CloudSecOps
Elizabeth ('Libby') Brown**********@gap.com
Angela RapadasTechnology Adoption Leader Transforming the Employee Experience
Sharon SchrankVice President Marketing Old Navy
Paul ChapmanDigital Transformation Leader
Victor WooDirector Information Technology Infrastructure Delivery
Jeffrey James ArcuriHeadline? Who Needs A Headline
Philip GlebowSenior Director, Chief Architect
Kevin ChaceAssistant Art Director
Cynthia ViramontesDirector Fixed Assets and Project Accounting

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