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Paul Wilcox Email Address

abcdefghij@flightcentre.com.au

Job Title

Product Manager for Holiday Packages, Stays Digital Commerce

Company
Flight Centre Travel Group

Cheap flights, holiday packages and tours from Australia's leading travel agents. Book or enquire today with our lowest airfare guarantee.

Bio

Senior Travel Industry thought Leader, Product Manager, Ecommerce Pioneer and Digital revolutionary. Helping Flight Centre on the path to an Omni channel digital revoloution. Supported by extensive background in Retail and Contact Centre businesses. Focused on making it “easy” for customers to do business with us how they like, when they like and where they like. Supported by my deep understanding of "Digital Experiences” and "eCommerce" " Product Management" the entire customer experience in a world fast becomng more and more Digitally enabeled. Backed by - Great undrstanding of how an Omni Channel experiencenc can benefit our customers and our business. - Extensive Product Management Experience - Deep knowledge of how Contact Centres work - Great understanding of effective bricks and mortar retailing via a physical store network - Outstanding understanding of Digital Experience on site or in app - and how this "connects" to the physical world. - Exceptional people skills - SEO/SEM/Social for traffic generation - User centred design - UX/UI - Business acumen - Financial and analytical skills - not just understanding P & L's and Balance Sheets but how to identify and take action on trends and variances. - great understanding of technology as an enabler for productivity and customer experience - excellent marketing skills - an understanding of Customer Behaviour both on and offline. - Change management skills - Exceptional knowledge of Call Centre Operations & Systems - Extensive Product Management excperience across multiple travel verticals including Flights, Holidays, Pacakges, Stays, Cruises, Cars and Insurance - Project Management skills. Those skills have enabled me to run businesses profitably and efficiently as well as build businesses from the ground up with an unrelenting focus on the Customer Experience. Specialties: New eCommerce opportunites. New Product Development. Contact Centre Strategy,Planning and Development Growing business's TTV and profitability Business turn around's eCommerce Start ups for new business's within existing brands. Managing periods of significant transition or organisational changes. Optimizing User experience.

Last University
The University of Queensland
Location
Lives in Brisbane, Queensland, Australia.

Other people working at Flight Centre Travel Group:

Alex HerbstmanMarketing Strategist
Darren WrightGeneral Manager Marketing Premium Retail Brands FCTG
Paula MccabeSenior Business Development Manager
Aisha BattersbyGeneral Manager
Kelvin KrollChief Information Officer
Alicia KirwanGeneral Manager, Business Strategy and Operations
Anna Burgdorf**********@flightcentre.com.au
Chad Godfrey**********@flightcentre.com.au
Adam CampbellChief Financial Officer
Frits DekokGlobal Chief Marketing Officer
Daniella PittisValue Creation and Benefits Realisation Leader
Luke JonesTravel Consultant
Alexandra BarryBusiness Development Manager
Gemma Moss**********@flightcentre.com.au
Danielle GallowayGeneral Manager FCTG Premium Leisure Brands Travel Associates
Cameron Harris**********@flightcentre.com.au
Belinda Diamond**********@flightcentre.com.au
David SabaGeneral Manager Finance
Andrew Davies**********@flightcentre.com.au
Alison CausebrookGeneral Manager People and Learning
Sean SutherlandHead of Digital and Technology, Jetmax Part of Flight Centre Travel Group

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