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Belkys Severino Email Address


Job Title

Manager of Enterprise Customer Success, US


Falcon.io develops social media marketing platform on social analytics, community engagement and governance for Facebook, Twitter, LinkedIn, and Instagram.


With 8+ years of proven experience providing customer and technical support for several different companies, I am confident I will make an immediate contribution to your team. Trained and experienced in resolving customer complaints and promoting conflict resolution. In addition, I am proactive and self- motivated. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Award-winning customer service employee with strong written and oral communication skills. Bilingual: Fluent in English and Spanish I am well versed in all the Microsoft Office suite applications, Amazon Seller Central, Shopify, Shipping Easy, JIRA and Salesforce. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment. This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.

Last University
CUNY Hostos Community College
Is based in New York.

Other people working at Falcon:

H. Elloh*****@falcon.io
Joshua Malakoffj*****@falcon.io
Jillian FalconiVice President of Customer Experience
Anders KlosterVice President Finance
Jan Willem MeijerProject Manager Commercial Operations

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