Belkys Severino Email Address

Manager of Enterprise Customer Success, US

Falcon.io develops social media marketing platform on social analytics, community engagement and governance for Facebook, Twitter, LinkedIn, and Instagram.

With 8+ years of proven experience providing customer and technical support for several different companies, I am confident I will make an immediate contribution to your team. Trained and experienced in resolving customer complaints and promoting conflict resolution. In addition, I am proactive and self- motivated. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. Award-winning customer service employee with strong written and oral communication skills. Bilingual: Fluent in English and Spanish I am well versed in all the Microsoft Office suite applications, Amazon Seller Central, Shopify, Shipping Easy, JIRA and Salesforce. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment. This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.