Heather ('Miller') Wagenknecht Email Address

Vice President, Customer Team

ExteNet Systems, designs, builds, owns, manages, and operates indoor and outdoor distributed networks for wireless service providers, and venue owners and managers.

Clarifies vision to engage and deliver value to customers and aligns intentions with operations, product, and continuous improvement teams. Brings a customer-driven eye to optimize technical initiatives and build experiences from scratch. Spearheads alignment, resource planning, and workflow optimization to improve company-wide efficiency and effectiveness. Strategically connects roadmaps to company KPIs, focusing on improving customer retention and building systems to unlock future investment enhancements. Analyzes existing services and markets in terms of the ability to compete, gain market share, grow revenue, and sustain or grow profitability. Experience exceeding revenue and profit goals, driving multimillion-dollar growth, and spearheading technology and telecom sales cycles. Within my first sales role, I saw the value in creating trusting partnerships with my customers to establish credibility during the process of upgrading their equipment. I am a firm believer that the key to success within this industry is the ability to listen to a client’s requirements and identify solutions that align with their specific needs. To this day, I still find it rewarding helping organizations apply the right technology solutions to solve their unique business challenges. As a passionate and dynamic customer success executive specializing in sales strategy and solutions, I build effective experiences by utilizing a scrappy, creative, and client-first approach. Dedicated and tenacious, I have been given several opportunities to learn, succeed, and mentor others throughout entire sales and business development life cycles. I am an efficient self-starter, independently owning projects, and working quickly and efficiently towards client goals while maintaining attention to detail. As a leader who thoroughly enjoys solving customers' problems by ensuring requests are clear to the development teams, I am constantly looking to leverage my sales management background, customer-facing roles, and technical environment exposure to assist those in need. Sales Leadership – Technology Sales – Product Optimization – Team Leadership – Program Management – Employee Engagement and Communications – Process Improvement – Customer Success Oversight – Experience & Engagement Analysis – Design & Development – Quality Assurance – Training & Development – Client Engagement – Process Efficiency – Change Transformations – Cross-Functional Collaboration – Project Management