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Rahul Arora Email Address


Job Title

Senior Product Manager

Exl Service

EXL looks deeper with proven business process solutions. We combine analytics and process management to help clients handle change and sustain growth.


-Working on product releases and progress toward each milestone - Lead feature requirements gathering and scoping, write functional specifications.-Collaborate extensively with software engineers, test engineers, UI designers and documentation teams on varied types of projects from point releases to full releases.-Accumulate Business intelligence based on competitive information and utilize the same for creating new product offerings.-Engage with customers and internal sales teams regarding product enhancement process, document and manage their requirements and expectations -Measure impact of features and further optimize product offering or enhancing the existing features-Assist Analytic s team in automating the Reports required for smooth functioning of the product and also help in regular product maintenance.-Monitoring Key Product Metrics on daily/weekly/monthly basis.-Analyzing and Reporting performances on the Key Product/Business Metrics.-Using web reporting tools (e.g. Google Analytics/Other Analytics Sources), Excel or Sequel to pull out relevant data to track key product metrics-Maintaining consumers’ satisfaction by ensuring them with product supports through preserving potential staffs.-Provide training and technical knowledge for delivering standard product support to consumers.-Managing roles and responsibilities to improve company processes and strengthen communication channels.-Maintaining necessary documentation and reports with proper monitoring of each project.-Government Projects -Specking, Development and Maintenance of Government Projects for: BSNL, MTNL, SAIL & NBPPL.Specialties: Customer Focus, New Products, Project Management, Competitive Analysis, Requirements Analysis, Product Features, User Driven Development, Quality Control, Usability Testing.

Last University
Based in England, United Kingdom.

Other people working at Exl Service:

Ruchi KulhariGlobal Human Resources Leader
Vida ArciagaVice President and Head of Human Resources Delivery
Rohit WadhwaEngineer
Mike TomaSenior Vice President and Chief Technology Officer
Lori S.l*****@exlservice.com
Varun BalutiaAssistant Vice President, Analytics
Rajat AgarwalAssistant Vice President Analytics
Mohan Avkm*****@Exlservice.Com
Michael Sherrillm*****@exlservice.com
Ahson PaiRegional Partner, Digital Transformation Leader and Banking Financial Services and West Coast
Allison ThompsonMarketing Manager
Alok RustagiVice President
Neeraj JainSenior AVP- Head of Global Network and Network Secuity COE
Ashu KalraVice President Head of Global Corporate Real Estate and EHS, Head of Facilities US and UK
Ravi KumarSenior Assistant Vice President Information Security
Nalin Miglanin*****@exlservice.com
Sandeep ManchandaChief Operating Officer and Chief Information Officer and CDO
Vishal ChhibbarChief Financial Officer

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