Group Vice President Sales and Service
Etisalat, the leading emerging markets telecom group, is headquartered in Abu Dhabi. Since its inception almost four decades ago, Etisalat has been introducing innovative connectivity solutions for its customers across the Middle East, Asia and Africa. These cutting-edge solutions have given Etisalat the ability to expand its subscriber base to more than 170 million in the 18 international markets it operates in. Etisalat's market cap is over 132 billion AED, equivalent to more than 36 billion USD.
Multiple years running Sales and Service for Etisalat Telecommunications Group with 19 countries in the Middle East, Asia and Africa. Managing strong customer growth (from 130m to 170m base) and 50% revenue growth (from 9bn$ to 14bn$). Creating leadership in Customer Experience with differentiated service models while keeping service costs below 2% of revenue.10 years Deutsche Telekom AG in Germany/Europe, responsible for customer base, sales channels, sales steering and cost reduction. 4 years Top-Management Consulting background with A.T. Kearney, covering multiple industries.Proven track record to deliver results and big impacts for key commercial areas. Strong drive for fast and effective actions. Responsibility for Top- and Bottom-Line. Senior leadership capabilities with strong communication and transformation skills, successfully managing operations and large teams >1000 staff between Europe, Middle East, Asia and Africa
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