Simone Gow Email Address

Executive Customer Transformation Program

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Senior Customer Transformation/ Operations Executive with broad industry and international experience, both onshore and offshore, and within and across the Asia Pacific Region. A diverse career with successful delivery in different cultures and industries including Energy, Telecommunications and the Financial Services sector. Proven track record in leading large scale multi site domestic and international operations, with significant investment and operating budgets, and delivering complex business retail transformations, new customer solutions and transformative business models. Laser focus on performance optimisation to ensure delivery of significant uplift in financial performance simultaneous with improved customer experience metrics. Wide experience and familiarity in the processes of designing and implementing new organisational structures, implementing new operating models, and delivery of innovative channels to market. Recognised ability and passion in ensuring alignment to change, motivating staff to deliver high performance and identification and development of future leaders that will sustain the business. Email Simone at: gowster2@yahoo.com.au Specialities Strong leadership skills, drive for results, cultural and transformational change, customer focus, customer experience, operational excellence, financial management, cost reduction, operational efficiencies, talent identification,development of future leaders, Board presenting