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Simone Gow Email Address


Job Title

Executive Customer Transformation Program


EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia. Get a quote online instantly for reliable, affordable and clean energy!


Senior Customer Transformation/ Operations Executive with broad industry and international experience, both onshore and offshore, and within and across the Asia Pacific Region. A diverse career with successful delivery in different cultures and industries including Energy, Telecommunications and the Financial Services sector. Proven track record in leading large scale multi site domestic and international operations, with significant investment and operating budgets, and delivering complex business retail transformations, new customer solutions and transformative business models. Laser focus on performance optimisation to ensure delivery of significant uplift in financial performance simultaneous with improved customer experience metrics. Wide experience and familiarity in the processes of designing and implementing new organisational structures, implementing new operating models, and delivery of innovative channels to market. Recognised ability and passion in ensuring alignment to change, motivating staff to deliver high performance and identification and development of future leaders that will sustain the business. Email Simone at: gowster2@yahoo.com.au Specialities Strong leadership skills, drive for results, cultural and transformational change, customer focus, customer experience, operational excellence, financial management, cost reduction, operational efficiencies, talent identification,development of future leaders, Board presenting

Last University
Graduated from IMD Business School
Lives in Sydney, New South Wales, Australia.

Other people working at Energyaustralia:

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Hannah WrightCapability and Operations Leader Procurement
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Adam DecariaTalent Acquisition Lead
Iain Mcgregori*****@energyaustralia.com.au
Louise PrettyHead of Technology Delivery
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Tony Robertshawt*****@energyaustralia.com.au
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Christian MenaProcurement Lead Enterprise
Barbara Grahamb*****@energyaustralia.com.au
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Indira Calderoni*****@energyaustralia.com.au
Damon BirrellChief Technology Officer
John MerrittHead of Customer Care
Kim ClarkeChief Customer Officer
Georgina KarastavrouDigital Product and Strategy Leader
Q. Ene*****@energyaustralia.com.au

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