Scott Flanders Email Address

Technical Writer

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Senior Technical Writer • Designed, wrote, edited, and published policies and procedures documentation for all levels of company. Posted documentation on company intranet using content management system in HTML and PDF formats. • Analyzed, converted, and published documentation from newly acquired company to integrate with New Century’s documentation. Delegated tasks to co-workers and temporary help to meet deadline. • Conducted large scale audits of nearly 2,000 policies and procedures as well as working with the document owners to meet existing\future documentation needs. Programmer Analyst, Loan Origination System Development Department • Performed system maintenance programming for loan origination system. Business Systems Analyst • Wrote system specifications for revisions to various applications within company loan origination system. Known for creating well-written and clear specifications. • Performed quality assurance checks of loan origination system changes and loan documentation revisions for 50 states and various lines of loan products. QA-tested potential new loan origination system platforms Manager/AVP, Policies and Procedures Department • Managed group of writers. Performed hiring, training, task delegation, and editing duties, as well as conducted quarterly goal measurement and annual reviews. Senior Technical Writer • Worked with programmers to write system release notes used to explain loan origination system changes to non-technical users. • Designed, wrote and published bulletins and policies and procedures documentation via company intranet using Adobe Acrobat. Methods and Procedures Writer • Worked with programmers and project managers to develop system release notes. • Designed, developed, and wrote major system conversion introduction and initial setup instructions. • Developed and wrote company directives, manuals, and policy charts while working with all levels of finance company. Specialties: - Writing and publishing software release notes - Writing, editing, and publishing companywide policies and procedures - Editing documentation by other writers - Writing system specifications - QA testing software changes to system applications - Organizing and publishing policies and procedures on a companywide intranet via Adobe Acrobat and a content management system with HTML