Supervisor, Client Data Management
DentaQuest Mid-Atlantic, Inc., based in Calverton, MD, is owned by Boston-based DentaQuest Ventures, one of the largest dental benefit service companies in the country with over eight million members and 600 employees. DentaQuest Mid-Atlantic offers a full range of commercial dental plans including indemnity, PPO, managed care, dual and triple option, and voluntary plans in Maryland and the District of Columbia. These products are also available in Virginia through DentaQuest Virginia, Inc. DentaQuest Venture's Doral Dental USA subsidiary is the largest multi-state administrator of government dental programs in the U.S.
I have a unique talent for identifying customer needs and presenting appropriate company products and services. I have demonstrated my ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. I have awards for my track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. I have measurable expertise in resolving escalated customer service issues, and have secured numerous company achievement and awards for delivery of exceptional customer service.
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