Bill Perry Email Address

Director of Customer Service

DentaQuest Mid-Atlantic, Inc., based in Calverton, MD, is owned by Boston-based DentaQuest Ventures, one of the largest dental benefit service companies in the country with over eight million members and 600 employees. DentaQuest Mid-Atlantic offers a full range of commercial dental plans including indemnity, PPO, managed care, dual and triple option, and voluntary plans in Maryland and the District of Columbia. These products are also available in Virginia through DentaQuest Virginia, Inc. DentaQuest Venture's Doral Dental USA subsidiary is the largest multi-state administrator of government dental programs in the U.S.

Experienced, Passionate Customer Service Senior Manager/Leader with over 15 years of interviewing, hiring & coaching for results. Implemented process improvements, Service Level Agreements and Operating Level Agreements. Mutliple areas of Service and Operations Management in the Health Care, Insurance and Technology Fields. Proven improvement in attaining goals and reaching targeted improvements. An energetic leader who inspires and motivates employees to obtain individual, team and organizational goals. Chosen as one of the top 150 employees out of a 5000 employee organization. Responsible for large budgetary and variance reporting. Specialties: - Call Center Management - Customer Service Best Practices and Excellence - Talent Management and Development - Operational Excellence - IT Support and Service - Claims Operations - ITIL Certified - Service Management and Delivery