Matthew Reyes Email Address
@crunchyroll.com
Director of Customer Service
Crunchyroll is an American distributor, publisher, licensing company and international online community focused on video streaming East Asian media including anime, manga, drama, music, electronic entertainment, and content.
20 years hands on Management IT/HelpDesk/Call Centers Responsibilities:People Development Recruiting, Hiring, Reviews, Budgeting, Project Planning, and Customer Experience Planning Building and Supporting: Email Systems, Mobile Devices, VPN Remote Access Systems, HelpDesk Services, Citrix Servers, Enterprise AntiVirus Systems, Active Directory Structures and Administration, VM Solutions, Encryption Solutions, Migrations, and Security Policies. Teaching: Call Center Experience Supervising, Understanding CSATs, Guide Coaching
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