Tracy Sedlak Email Address

Vice President of Customer Success

Club Mediterranee SA is an entertainment company which located in New South Wales, Australia.

I’m known as visionary senior leader with expertise delivering an exceptional customer experience. I manage people and processes while delivering operational results through strategic planning, process simplification and effective target setting. ✦ CONTACT CENTER MANAGEMENT: Directs global omnichannel teams in US, Canada and Europe. Drives sales conversion rates to double digit growth +15 points. ✦ INTERNAL CONSULTING: Conducts analysis of operations, organization, and office culture. Provides next steps to reorganize and drive performance through restructure, training, incentive plans and analysis of KPI’s. ✦ PEOPLE MANAGEMENT: Mentors team through active coaching and partnership with all levels of employees to drive individual success and collective achievement of groups key performance indicators. ✦ STRATEGIC PLANNING: Leads workforce by optimizing both insourced and outsourced teams to manage costs and ensure delivery of client promise and sales results. ✦ CRISIS MANAGEMENT: Organizes and leads crisis response through communication, organization and activation of key partners and suppliers. ✦ CROSS-FUNCTIONAL LEADER: Collaborates in mobilizing team members to accomplish common goals. Leverages efficiency gains and ensures the client experience exceeds expectations by working across global teams. ✦ BUSINESS TRANSFORMATION: Leads cultural transformation utilizing technology solutions and best in class training to drive change. Relationship Builder ✦ Global Leadership ✦ KPI Development ✦ WFM ✦ Vendor Relations ✦ People Development ✦ Policy Development ✦ Budget Management ✦ Voice of the Customer ✦ Incentive Plan Design ✦ Process Simplification ✦ CRM ✦ Project Management ✦ Performance Management ✦ Customer Service ✦ Coaching ✦ Retention ✦ Hiring Contact me at Sedlak.Tracy@gmail.com