Joseph Callahan Email Address

Co-Founder and Vice President of Product and Design

Classy.org is a nonprofit organization which specializes in social impact, saas, social innovation, and social enterprise.

Digital Telephone Recording and Quality Management Systems experience and knowledge, with a specialty for the technologies that are developed and distributed by NICE Systems Ltd.|An understanding of CTI Technologies|Level 1, 2, 3 & 4 Helpdesk support|Network Systems Administration & Management|Experience with various Database solutions, including MM SQL 7, 2000, 2005, 2008, Oracle, DB2, Progress, MySQL.|I have covered most areas of the Information Technology industry, as well as various levels of Electronic Engineering and Theatrical Technology, for the past 25 plus years. This has ranged from Level 1 helpdesk support, to various specialist technologies, electronic design and implementation, as well as consultancy in Information Technology, Audio Engineering and Theatrical Technology, some of which is ongoing.|My key goal is to deliver a first rate Customer focused service, with desire to ensure that the job is done correctly; first time, every time.|My focus is also NOT to 'try something' in order to resolve an issue, but to work the issues through so that they can be fixeded, ultimately, and where possible, with the ability to determining an issues root cause.