Customer Experience, Senior Director, Senior Vice President, CX Channels and Segments
Citizens Financial Group is a banking company that provides financial services like mortgage lending,auto lending,student lending and commercial banking services.
Service Operations executive with over 20 years experience in all aspects of customer service and operations. Leadership experience managing call center operations, market research, service marketing, technology implementation, self-service platforms (web & IVR), and support functions for domestic and international teams. Experienced process innovator, with examples of implemented solutions producing bottom-line results.
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