Vice President Corporate Operations
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Melissa Cook is an international relief and development leader with 20 years of hands-on regional experience working across the globe in a variety of fields, including global health, environment, democracy and governance, private sector development, and organizational development. During her career she has held various executive and leadership positions, primarily leading strategic initiatives and innovative programs to provide vital services to people in need around the world. Melissa Cook is best known for her ability to build and manage strong teams and lead programs to success despite challenging situations. Currently, she is the Executive Director at Heartland Alliance International where she leads the international arm of the 135-year-old non-profit organization dedicated to advancing human rights and championing human dignity by providing services and promoting solutions to achieve a more just global society. Previously, she was the Vice President of Corporate Operations for the rapidly growing women-owned small business, Panagora Group. There she led numerous organizational development initiatives that improved employee engagement, retention, and staff satisfaction. She launched a competency-based performance management career path that created a clear and transparent guide to growth for employees. She supported employees through the transition of becoming company owners; built a DEI framework; and simplified myriad internal systems, processes, and policies. Previously, with Chemonics International she led finance and operations activities on the Global Health Supply Chain Program-Procurement and Supply Management (GHSC-PSM) project in Addis Ababa, Ethiopia. Melissa has also managed major corporate initiatives, including helping transform and automate key business processes, which supported 5,000 global staff to go paperless at Chemonics International. She also previously served as Deputy Chief of Party on the USAID/E-PESO project, to support the Government of the Philippines in its endeavors to modernize their payment industry and deepen financial inclusion. Prior to this, Melissa served as business development director and operations director in the Asia region for Chemonics, managing resources to grow and sustain the regional portfolio. She has a B.B.A. in International Business from Marymount University, is Project Management Professional (PMP) trained, and certified in change management. She has lived overseas in Africa, Asia, Europe, and the Middle East. She speaks proficient French, basic Amharic, and Tagalog.
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