Manager, Business Operations for Service and Quality
Capstone Turbine Corporation is the worlds leading producer of low-emission microturbine systems.
Dynamic, results driven leader with over 25 years of experience in operations and call center management. Accredited for developing and implementing new strategies to increase revenue and growth while reducing costs. Successful in modifying and improving existing processes and building new processes to remain competitive while securing customer loyalty, and forging strong relations with both internal and external business partners. Specialties: Global Call Center Management, Business Operations, Aftermarket Parts Management, Warranty Claims, Extended Warranty and Contracts, Project Management, Vendor Management, Forecasting and Staffing, Training, Medical Devices, Pharmaceutical Sales, Retail and Internet Banking, Mortgage Lending, Retirement Plans, Cross-Site Management
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