Vice President of Customer Advocacy and Response
Caliber Home Loans, Inc. is a full-service national mortgage lender and agency direct seller/servicer. Caliber originates loans through various channels and transaction types, including a network of retail branches, wholesale and correspondent lending, and a consumer-direct centralized operation specializing in a variety of loan programs for purchase and refinance such as conforming, jumbo, and government products. Caliber also offers innovative servicing solutions for both conforming and non-conforming loans. Caliber is led by a veteran senior management team that consists of mortgage banking professionals with a history of building successful national mortgage operations. Our core strengths include our innovative mortgage solutions, customer and sales-centric culture, proprietary loan origination system H2Online, and entrepreneurial management team. These strengths make Caliber unlike any other mortgage lender within the industry and result in our ability to provide a superior service experience for our customers, a fulfilling work environment for our employees, and a track record of quality. The foundation for our success is a work environment where everyone feels empowered to make a difference, and innovative ideas are not only encouraged but rewarded. We realize that individual contributions and dedication to customer-centric solutions are key in providing superior service. Our employees feel like they are a part of something unique, an opportunity to create the next great mortgage banking company. With the numerous regulatory changes that have occurred in recent years, technology has never been more important within our industry. In response to this reality, Caliber has made a substantial investment in building our own proprietary, end-to-end loan origination system. H2Online is a single sign-on system that allows you to complete a loan from start to finish with a paperless process designed around today's mortgage banking industry. We employ a veteran team of mortgage banking technologists to enhance and maintain H2Online. While most national mortgage bankers are struggling to change processes supported by multiple outdated legacy systems, H2Online allows us to gain a competitive advantage through our agility. We are dedicated to preserving the entrepreneurial spirit of a mortgage bank while ensuring the necessary operational controls to originate and service quality loans and create a company with longevity.