Scott Beatty Email Address

Vice President Human Resources

Books A Million is a retail store which owns and operates a bookstore chain in the United States, operating 260 stores in 32 states.

Executive Level Manager Strong general manager with proven experience in managing human resources, training, sales, customer service, and operations in multi-site locations. Dynamic leader responsible for developing talent pool, maintaining acceptable employee relations strategies, developing new marketing strategies, creating various training programs, and identifying process improvement opportunities. Customer focused manager who identifies opportunities and reengineers processes Initiated HR Calibration meeting with Operations team to ensure consistency in counseling process Developed Code of Conduct to improve customer service and integrity Developed tracking process to ensure communication and cooperation of Center Leadership on HR initiatives Creative leader who achieves top performance in an up-beat, energized environment Worked with scheduling division to design flexible work schedules to improve call coverage and balance employee needs Trained regional staff in human resources and quality process programs Developed program to provide experiential learning opportunities Builds rapport through strong communication, analytical skills and strong work ethic Manages with a team approach while appreciating the value of each member Trains supervisors and managers on HR related issues and compliance Identifies professional and operational developmental opportunities through surveys, performance audits, and one-on-one sessions Specialties: auditing, benefits administration, budgeting, business process, call center, coaching, cold calling, cost control, counseling, customer service, employee relations, fast, financial, human resources, insurance, iso 9000, legal, marketing, microsoft office, operations management, policy analysis, process engineering, record keeping, recruiting, sales, sales support, sas, staffing, strategic, training programs,