Global Information Technology Manager Service Delivery
Briggs & Stratton Corporation, headquartered in Milwaukee, Wisconsin, is the world's largest producer of gasoline engines for outdoor power equipment.
In my current role I manage a global group of IT support specialists. My team is responsible for the operational performance of the IT infrastructures at facilities across the globe along with managing the relationships with partners that provide support for these locations. Additionally I'm accountable for Change Management with an emphasis of ITIL. My role includes facilitating the change process which introduces change to our production hardware and application environments. This all revolves around a CAB whose goal is ensuring quality communication to provide a solid framework for all participants to follow in order to effectively introduce and manage changes.
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