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Denize Mcgregor Email Address


Job Title

Head of Customer Service and Operations UK Regions, Europe, Middle East, Africa and South America

British Airways

Book flights to London, New York and many other international holiday destinations with British Airways. BA.com offer flights, hotels, holidays, car rental and more.


Senior Executive with significant multi-disciplined experience in an industry which has gone through vast amounts of change. A customer focussed leader responsible for delivering a safe and secure operation, whilst maintaining the highest levels of customer service and operational performance at more than two thirds of the airports across the British Airways network. I am at my best in organisations that care about creating value for all their stakeholders, customers, colleagues and the wider community alike. I thrive on delivering change and solving complex problems exceeding business expectation. Understanding and communicating across different cultures, internationally or within business fascinates me. I have held various senior roles (Sales, Employee / Industrial Relations, HR and Operational) both in the UK and Internationally leading with honesty and integrity and have a proven track record of delivery on-time and within budget with exceptional achievements in customer service, operational performance, large scale people/culture change, organisational effectiveness & safety programmes. Led global crisis management and complex business resilience situations.

Last University
Attended University of Aberdeen
Lives in London, England, United Kingdom.

Other people working at British Airways:

Hamish McveyHead of Brand and Customer Experience
Sarah BennettSafety, Security, Compliance and Environmental Manager, British Airways
Mark PickardHead of Commercial Performance
Bijender SinghJunior Cargo Security Cleark
Pauline JorgensenExecutive Member for Highways and Transport
Victoria MaddenHead of Global Public Relations
Helen ColcloughHead of Digital Product
Keith BushellInformation Technology Service Manager

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