Denize Mcgregor Email Address

Head of Customer Service and Operations UK Regions, Europe, Middle East, Africa and South America

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Senior Executive with significant multi-disciplined experience in an industry which has gone through vast amounts of change. A customer focussed leader responsible for delivering a safe and secure operation, whilst maintaining the highest levels of customer service and operational performance at more than two thirds of the airports across the British Airways network. I am at my best in organisations that care about creating value for all their stakeholders, customers, colleagues and the wider community alike. I thrive on delivering change and solving complex problems exceeding business expectation. Understanding and communicating across different cultures, internationally or within business fascinates me. I have held various senior roles (Sales, Employee / Industrial Relations, HR and Operational) both in the UK and Internationally leading with honesty and integrity and have a proven track record of delivery on-time and within budget with exceptional achievements in customer service, operational performance, large scale people/culture change, organisational effectiveness & safety programmes. Led global crisis management and complex business resilience situations.