Manager
American Chemical Society: Chemistry for Life.
★ Business Analyst ★ Customer Relations ★ I have over 10 years of experience leading and supporting teams, providing structure and leadership while developing talent to achieve performance goals. Most recently with the American Chemical Society as Manager of Office Society Services overseeing contact center operations; processing 24K calls & 15K emails from over 2,300 teachers & student members with 32K annual magazine subscriptions. Created product & services via ACS Online Store with sales of $200K in merchandise along with billing services generating over $3M in revenue. I enjoy working with and training employees to become more confident and engaged in the work process. I also like working with customers because service is an integral part of most jobs today. Currently, I am seeking opportunities that will allow me to contribute, learn and thrive in a company with growth potential and a great culture. I have proven my ability to manage and lead teams, make difficult but necessary decisions and develop strategies to sustain and increase business. Customer relations and management are my passions and with the right company, I believe there is a lot more to accomplish. More about me: I’m an excellent problem solver, great motivator, proven leader and extremely professional. ►►►Career highlights: ♦Managed daily performance of ACS call center & Office of Society Services staff members ♦Maintained service levels while providing direction and leadership during reduction in workforce initiatives and organizational change ♦Led a team of 20-25 workers including recruiting, training, performance & disciplinary actions ♦Supported Assistant Director with daily Operations and managing $700K annual budget ♦Reduced refunds requested by over 25% (lowered ordered errors) When I'm not working, I enjoy traveling, reading, shopping and family time. If you would like to connect with me, please send a request & I will get back to you at my earliest convenience.
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