Omar Minkara Email Address

Vice President and Principal Analyst

Aberdeen Group is a technology and services company that helps tech sales and marketing executives distill smart data science into actionable moments. We help companies win through our unique targeting capabilities (using the CI Technology Data Set), advanced analytics using our own innovative proprietary and public data sources, and our original and premium content engine.

Tracking and reporting the key trends and best practices in customer experience management, contact center and e-commerce fields. Through a combination of prior experience, skills in financial and data analysis as well as passion, I help organizations build and maintain profitable customer relationships and reduce unnecessary costs.