Tim Mccrady Email Address

Senior Director, Customer Service

Omnitracs, LLC is a global pioneer of trucking solutions for all business models. Omnitracs more than 1,000 employees deliver software-as-a-service-based solutions to help more than 12,000 customers manage nearly 1,100,000 assets in more than 70 countries. The company pioneered the use of commercial vehicle telematics over 25 years ago and serves today as a powerhouse of innovative, intuitive technologies. Omnitracs transforms the transportation industry through technology and insight, featuring best-in-class solutions for compliance, safety and security, productivity, telematics and tracking, transportation management (TMS), planning and delivery, data and analytics, and professional services.

Senior Management Professional in the Customer Service field for over 18 years in a mobile technology company. •Support a business strategy that emphasis customers service as a key differentiator •Recognized as a leader in the market for customer service •High customer retention results •Structured incentive plans to meet sales and service goals •Run a highly effective Strategic Account Customer Service program •Integrate retention, service, sales, and satisfaction as a fundamental function of service •Sustain a third party installation and repair business for our customers •Building strong teams through coaching and training •Use of SPIN selling strategies with in our customer service team members Previous Management expeirence in the transportation market as Vice President of Operation and Vice President of Sales for a trucking company of refrigerated goods